Refund policy
Returns & Exchanges
Return Window:
We offer a 7-day return policy on all unused and unworn products, no questions asked.
Non-Returnable Items:
Returns are not applicable on the following categories unless the product is defective or incorrect:
- Personalised Jewellery
- Gold Jewellery (Eligible only for exchange/replacement if defective)
Return Conditions:
- Products must be returned in their original condition and packaging.
- Free gifts, promotional items, or missing products not included in the return pickup will be deducted from your refund.
Refund Process:
Refunds are processed once the returned item is received and inspected at our warehouse. Any original shipping fees paid at the time of placing the order are non-refundable. The approved refund amount will be credited to the original payment method within 7 to 10 days.
Exchange/Replacement:
You can opt for a replacement or exchange of eligible items. The replacement will be shipped only after we receive the returned product.
Note: The approved exchange or replacement product will be delivered in 7 days.
Return Process:
- Initiate your return request via our website or app, or contact our Customer Support team for assistance.
- Please ensure availability for reverse pickup and answer calls from the delivery partner. Missed pickups may delay your return process.
Non-Serviceable Pin Codes:
If reverse pickup is not available in your area, please ship the item via a trusted courier (e.g., India Post) and share the receipt. We will reimburse up to ₹70 for return shipping. Any costs above ₹70 will be deducted from the refund.
Missing or Empty Package Policy
If you receive an empty parcel or your order is missing items, please contact our customer support team within 48 hours of delivery.
- A 360-degree video of the unboxing is mandatory for claim processing.
- Incomplete or tampered evidence may lead to rejection of the claim.