Privacy Policy

Last updated: [30/07/2025]

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from www.tivarajewels.com (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, such as:

  • Web browser
  • IP address
  • Time zone
  • Cookies installed

As you browse the Site, we also collect:

  • Web pages/products you view
  • Websites or search terms that referred you
  • Interactions on the Site

We refer to this as "Device Information."

We collect Device Information using:

  • Cookies – Data files placed on your device.
  • Log files – Track actions, IP address, browser type, etc.
  • Web beacons / tags / pixels – Record browsing behavior

When you make or attempt a purchase, we collect:

  • Name, billing/shipping address
  • Email, phone number
  • Payment info (we do not store card/payment details)

This is referred to as "Order Information."
Personal Information = Device Information + Order Information

2. How We Use Your Personal Information

By using our Site and placing orders, you consent to the use of your data for the following:

Order Fulfillment

  • Process payments
  • Arrange shipping and send order confirmations
  • Handle returns or queries

Communication & Support

  • Email, SMS, WhatsApp updates
  • Customer support and feedback

Risk & Fraud Prevention

  • Screen orders for suspicious activity
  • Detect and block fraudulent transactions

Marketing (Optional)

  • Send promotional offers or product updates
  • Improve user experience based on browsing behavior

3. Sharing Your Personal Information

We may share your data with trusted third parties, including:

  • Delivery partners (e.g., Delhivery, BlueDart) for logistics
  • Payment gateways for secure transactions
  • Analytics tools (e.g., Google Analytics) to understand customer behavior

We may also share information to:

  • Comply with legal obligations
  • Respond to lawful requests (e.g., subpoenas)
  • Protect our rights and business

4. Behavioural Advertising

We may use your Personal Information for personalized ads or marketing campaigns.

5. Do Not Track

Please note: We do not alter our data collection or usage practices when we receive a "Do Not Track" signal from your browser.

6. Your Rights (For EU/UK Users)

If you are a European resident, you have the right to:

  • Access, update, or delete your personal information
  • Object to processing or request data portability

Contact us at tivarajewels10@gmail.com to exercise these rights.

Note: Your data may be transferred outside Europe (e.g., India, U.S.).

7. Data Retention

We retain your Order Information for our records unless and until you request deletion. This helps us:

  • Comply with tax/legal obligations
  • Offer after-sales service or warranty
  • Improve future service offerings

8. Changes to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted on this page with a revised date. Continued use of the Site implies your acceptance of the revised terms.

9. Contact Us

For privacy-related questions, requests, or complaints, please contact:

Trade Name: Tivara Jewels
📧 Email: tivarajewels10@gmail.com
📞 Phone: +91 98927 27724 (10 AM – 7:00 PM, Mon–Sat)
📍 Address: 9th Floor, Samarth Aishwarya, Lokhandwala, Andheri West, Mumbai 400053, India