Shipping & Returns

Shipping

Order Processing Time:
All orders are processed and shipped within 48 hours (excluding Sundays and public holidays). Please note that personalised items may take longer to process due to customisation.

NOTE: The estimated shipping delivery time is 5 to 7 days.

Split Shipments:
If your order includes both personalised and non-personalised items, the non-personalised items will be shipped first.

Shipping Charges:

  • Free shipping on all orders within India.
  • International orders and returns are not eligible for free shipping.

Tracking:
You will receive tracking updates via WhatsApp, Email, and SMS once your order is shipped.

Special Note:
If your order contains gold jewellery or customised items along with other products, your order may arrive in multiple shipments.

Returns

At Tivara Jewels, your satisfaction is our priority.
If you are not completely happy with your purchase, you can request a return within 7 days of delivery.

Conditions for Return:
• Item must be unused, unworn, and in its original packaging.
• The return request must be initiated within 7 days of receiving the order.
• Customised or personalized jewelry cannot be returned.
• Once approved, you will receive the return shipping details.
• Refunds will be processed to the original payment method within 5–7 business days after we receive and inspect the item.